Privacy

Privacy notice

Last updated 6 October 2026 · Baca dalam Bahasa Malaysia

Who we are

This website belongs to Heracare Sdn Bhd (202401046364 / 1592210-X), which runs Heracare Clinic at Lot G-04, Ground Floor, T-Avenue, Jalan Lama Tuaran, 89208 Tuaran, Sabah.

What this website collects

The website has no forms or sign-up. We use Google Analytics, which sets cookies, to count visits and see which pages are read. It does not tell us who you are. You can block it in your browser or with Google’s opt-out add-on.

When you contact us

If you message us on WhatsApp, call us or email us, we receive your name, phone number and whatever you choose to tell us. We use it only to reply to you and to arrange your care. Anything about your health is kept confidential as part of your medical record, and we handle it in line with the Personal Data Protection Act 2010.

WhatsApp is a service of Meta, and your messages are also subject to WhatsApp’s privacy policy.

Services from other companies

A few parts of the website load from other companies. When they load, those companies see your device’s IP address, the same as when you visit any website:

  • Google Maps shows our location on the home page. Google may set its own cookies when the map loads.
  • Google Fonts provides the lettering used on the site.
  • Google Analytics counts visits.
  • Cloudflare hosts the website and keeps short technical logs to protect it from attacks.

See Google’s privacy policy and Cloudflare’s privacy policy.

Your rights

You can ask to see or correct the personal information we hold about you, or ask us to stop using it, by contacting us below.

Contact us

Email [email protected] or call 011-5930 1033.